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Dexcom G4 PLATINUM User’s Guide | 133
CHAPTER 13: TROUBLESHOOTING
Thischapterprovideshelpfultipsandinstructionstoxissuesyoumay
have while using your Dexcom G4 PLATINUM CGM System.
If any of the troubleshooting steps in this chapter do not x your
issue, contact Dexcom Technical Support (see Chapter 15, User
Assistance).
13.1 SENSOR INSERTION TROUBLESHOOTING
Sensor insertion difculties
• I am having trouble taking out the safety lock:
- Make sure to pull the safety lock straight out away from your body.
Use the arrows on the safety lock as a guide.
• I am not able to pull the collar up:
- Make sure the white plunger is completely pressed down before
pulling the collar up.
- Use force when pulling the collar up.
• I am not able to remove the applicator barrel from the
sensor pod:
- Make sure the collar is pulled all
the way up. When pulling the collar
up you should hear 2 “clicks.” You
may need to use extra force to pull
the collar as close to the top of the
applicator as possible.
-Makesurethetransmitterlatchisat
against the adhesive on your body
before squeezing the release tabs.
- Use force when squeezing the
ribbed release tabs on the sides of the sensor pod.
- Lift the applicator in a curving movement away from your body.
Release the
applicator barrel
- USER’S GUIDE 1
- GLOSSARY 8
- GLUCOSE MONITORING (CGM) 13
- SYSTEM DESCRIPTION 13
- CHAPTER 1: DEXCOM G4 15
- PLATINUM 15
- 1.1 SYSTEM CONTENTS: 15
- 1.2 INTRODUCTION 16
- 1.3 SENSOR OVERVIEW 17
- 1.4 TRANSMITTER OVERVIEW 18
- 1.5 RECEIVER OVERVIEW 19
- 1.6 SHARE OVERVIEW 20
- INDICATIONS FOR USE AND 21
- SAFETY STATEMENT 21
- 2.1 INDICATIONS FOR USE 23
- 2.3 CONTRAINDICATIONS 24
- 2.4 WARNINGS 24
- 2.5 PRECAUTIONS 26
- 2.6 CAUTION 29
- RISKS AND BENEFITS 31
- 3.1 RISKS 33
- 3.2 BENEFITS 34
- 1, 2 , 3 35
- CHARGING YOUR RECEIVER 37
- AND THE RECEIVER MAIN MENU 37
- THE RECEIVER MAIN MENU 39
- FROM AN AC POWER OUTLET 40
- 4.2 RECEIVER MENU OPTIONS 42
- SYSTEM SETUP 47
- WITH YOUR TRANSMITTER 47
- 5.2 THE SETTINGS MENU 49
- AND DATE 49
- RECEIVER 51
- COMMUNICATION 52
- CONTRAINDICATION 53
- INSERTING A SENSOR AND 55
- STARTING A SENSOR SESSION 55
- 6.1 BEFORE YOU START 58
- PACKAGING 59
- 6.4 PLACING THE SENSOR 61
- 6.5 SENSOR INSERTION 62
- “ 2 CLICKS” 63
- 6.6 TRANSMITTER ATTACHMENT 64
- 6.8 SENSOR STARTUP PERIOD 67
- 6.9 TAPING THE SENSOR POD 68
- CALIBRATING YOUR DEXCOM 71
- G4 PLATINUM SYSTEM 71
- PLATINUM SYSTEM 73
- 7.1 CALIBRATION OVERVIEW 73
- 7.2 HOW TO CALIBRATE 75
- 7.3 STARTUP CALIBRATION 79
- CALIBRATE 80
- SENSOR GLUCOSE READINGS 83
- AND TRENDS 83
- 8.1 SENSOR GLUCOSE READINGS 86
- Which Trend Graph Do You See? 88
- 8.2 RATE OF CHANGE ARROWS 89
- No arrow 90
- ALERTS, ALARM & PROFILES 93
- 9.1 SETTING YOUR ALERTS 95
- 9.1.2.1 HIGH GLUCOSE ALERT 98
- 9.1.2.2 LOW GLUCOSE ALERT 98
- 9.1.2.3 LOW GLUCOSE ALARM 99
- 9.2 ADVANCED ALERTS 102
- HIGH AND LOW GLUCOSE ALERTS 103
- 9.3 ALERT PROFILES 107
- 9.3.1 ALERT PROFILE OPTIONS 108
- 9.3.2 ALERT PROFILE DETAILS 109
- PAGE INTENTIONALLY LEFT BLANK 112
- 10.1.1 SELECTING AN EVENT 115
- CHAPTER 10: EVENTS 115
- 10.1 EVENTS 115
- AN EVENT 116
- 10.1.3 CARBOHYDRATES 117
- 10.1.4 INSULIN 118
- 10.1.5 EXERCISE 119
- 10.1.6 HEALTH 120
- 10.2 DEXCOM STUDIO SOFTWARE 121
- ENDING A SENSOR SESSION 123
- PRECAUTION 125
- 11.2 REMOVING A SENSOR 126
- 11.3 TRANSMITTER REMOVAL 128
- TAKING CARE OF YOUR 129
- DEXCOM G4 PLATINUM SYSTEM 129
- 12.1 MAINTENANCE 131
- 12.2 STORAGE 131
- 12.3 PRODUCT DISPOSAL 132
- TROUBLESHOOTING 133
- CHAPTER 13: TROUBLESHOOTING 135
- 13.3 CALIBRATION ERROR 138
- 13.4 SYSTEM GLUCOSE ERROR 139
- 13.5 SENSOR INACCURACIES 140
- 13.7 SHARE PAIRING ERROR 144
- 13.8 BATTERY AND CHARGER 145
- COMMUNICATION TROUBLESHOOTING 146
- 13.9.1 SYSTEM RECOVERY CHECK 146
- 13.9.2 RECEIVER ERROR CODE 146
- 13.9.4 TRANSMITTER FAILED 147
- (continued from page before) 148
- 13.11 ALERTS ARE NOT WORKING 149
- TECHNICAL INFORMATION 151
- 14.1 DEVICE PERFORMANCE 153
- CHARACTERISTICS 153
- Agreement Relative to YSI 157
- Values (Original Study) 160
- Values (Software 505 Study) 161
- Accuracy Relative to YSI 161
- Low and High Glucose Alerts 164
- The High Glucose Alert 166
- Calibration Stability 168
- Sensor Stability 170
- Precision of System Readings 171
- Sensor Life 171
- Over 7-Days 172
- Number of Readings Provided 172
- Glucose Ranges 174
- Adverse Events 177
- 14.2 PRODUCT SPECIFICATIONS 178
- Electromagnetic Immunity 180
- Electromagnetic Emissions 187
- 14.3 FCC REQUIREMENTS 190
- USER ASSISTANCE 193
- CHAPTER 15: USER ASSISTANCE 195
- TECHNICAL SUPPORT 195
- SALES SUPPORT 195
- WARRANTY 197
- CHAPTER 16: WARRANTY 199
- TRAVEL INFORMATION 205
- APPENDIX 209
- CHAPTER 18: APPENDIX 211
- APPENDIX II, INDEX 224
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